Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds will be processed for services provided by lungsickj. It is designed to ensure transparency and fairness while providing maximum legal protection to lungsickj in accordance with Slovak law.

Scope and Applicability

This policy applies to all customers who purchase services from lungsickj. By engaging with our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • Customer: Any individual or entity that purchases services from lungsickj.
  • Services: Any tours, travel packages, or related services offered by lungsickj.
  • Refund: The return of funds to the Customer for services not rendered or canceled in accordance with this policy.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the service purchased is canceled by lungsickj for any reason.
  • If the Customer provides a written request for a refund at least 14 days prior to the scheduled service date.
  • If the Customer experiences a significant change in circumstances that prevents them from utilizing the purchased services, provided that documentation is submitted to support the request.

2. Non-Refundable Situations

The following situations are not eligible for refunds:

  • Requests made less than 14 days prior to the scheduled service date.
  • Failure to attend the scheduled service without prior notice.
  • Changes made by the Customer to the booking after confirmation.
  • Force majeure events that do not prevent the service from being provided.

3. Refund Process

To initiate a refund request, Customers must:

  1. Contact lungsickj via email at [email protected] or by phone at +4219158922829.
  2. Provide relevant booking details and the reason for the refund request.
  3. Submit any required documentation to support the request.

Refunds will be processed within 30 days of approval and will be issued using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when making a booking.
  • Notify lungsickj of any changes in circumstances that may affect their ability to utilize the purchased services.

Limitations and Disclaimers

lungsickj shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the processing of refunds. The maximum liability of lungsickj shall not exceed the total amount paid by the Customer for the services in question.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

lungsickj reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the lungsickj website. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: lungsickj
Phone: +4219158922829
Email: [email protected]
Address: Digital Park, Einsteinova 23, Floor 5, Office 12, Bratislava, 85101, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.